Policies

By purchasing from this shop and/or creating an account, you are agreeing to accept the following:

RETURNS, CANCELLATIONS, & REFUNDS:

Due to the nature of these products, I cannot accept returns or exchanges for health and safety concerns. If the product arrives damaged or defective, I will gladly accept a return, but the buyer must pay shipping and handling. 

I do accept cancellations within 1 hour of purchasing. Since I am a small business, often times if you order something during the day I am already making your order within an hour and will have it shipped out within a few hours. Thank you for understanding!

I do honor refunds if you are truly unhappy with your purchase within 14 days of receiving your product. After this time period I am unable to accommodate a refund.

DISCOUNT INFO:

Offers, sales, and discounts cannot be combined. One discount code per transaction or the sale offer pricing or one offer can be used, not all, or any combination. Example: If Terrestrial Organics is running a BOGO sale or 20% off the whole store sale, your welcome discount code for the newsletter cannot be used for an extra percentage off. One or the other must be chosen and used. 

SHIPPING TIMES & INFO:

If you used the wrong address during check out and the package has been marked as shipped, I am not responsible for it and you must place another order (please contact me though, there is a chance I can cancel the order in time so the mistake can be fixed). BUT, if you notice the mistake before the package has been shipped, PLEASE email me ASAP! I will be able to fix it in time. 

If your package becomes lost in the mail, I am not responsible. Once the package is marked as shipped and has been turned over to the carrier service, it is a matter for you to take up with them as I do not have any control over how the package gets to you. 

I ship out orders usually by 10 A.M. on Mondays, Wednesdays, and Fridays. Orders MUST be placed by 2 P.M. the day prior to the shipment day for your order to go out. For example, if you order something at 1 P.M. on Tuesday, it will most likely (Bath Butter Bombs have to set for 24 hours, so it may not ship out the next day) be shipped with the Wednesday shipment. If you place an order after 2 P.M. on a Tuesday, there is no guarantee I will finish the order in time to ship out on Wednesday, but I will try my hardest. If I do not get to it, it will ship Friday. Due to TO's recent growth (yay!) I cannot ship orders next day every day like I have in the past (i.e. if you purchase on Monday, I ship on Tuesday). I end up going to the post office every single day, which is not economically sensible for me at this time. 

INGREDIENT & PRODUCT INFO:

If an allergic reaction or any type of ailment or injury occurs from use of my products, I am not responsible. I list every single ingredient used for all products and list warnings in product descriptions that need them (i.e. the bath butter bombs may make your tub slippery, so be careful). It is your responsibility to know what you are allergic to and to take necessary caution. 

Claims regarding products & ingredients have not been evaluated by the FDA and should not be taken as medical advice and anything of the like. Please seek a medical professional if you're attempting to cure or treat an illness or condition. These products are not intended to cure or treat any illness or condition.